Cancellation policy

In accordance with the published Terms and Conditions of Cancellation from 24 April 2017, the terms of the cancellation of the reservation are as follows:

Bioterme Mala Nedelja is entitled to the following percentages of the price of the arrangement in case of cancellation

  • cancellation up to 15 days before the arrival: 10% of the price of the arrangement
  • 14 to 4 days before the arrival: 30% of the price of the arrangement
  • 3 to 2 days before the arrival: 80% of the price of the arrangement
  • 1 day before the arrival, on the day of arrival or in case of a no-show: 100% of the arrangement

In case of a change of the dates of stay, the already paid prepayment is transferred to new dates.

In the event that the guest cancels the reserved arrangement at his own request or due to a force majeure, without any reasons on behalf of the Bioterme Mala Nedelja due to incorrectly rendered services, the guest has no right to demand any compensation or price reduction.

 

Cancellation of reservation should be sent in a written form at the address Bioterme Mala Nedelja, Moravci v Slovenskih goricah 34 B, 9243 Mala Nedelja or per email at hotel@bioterme.si

In the case of justifiably returned prepayment, the prepayment shall be returned to the guest on his transaction account within the 30 days from the date of receiving the cancellation of reservation.